Plumbing emergency right now? Call (626) 807-7717. Burst pipe, sewer backup, overflowing toilet, or a leaking water heater — Plumbers & Rooters Inc answers 24/7 for Pasadena and Altadena property owners, with no phone tree and no answering service standing between you and a real person.
Call (626) 807-7717 for same-day service, emergency help, or a planned appointment. We serve single-family homes near Bungalow Heaven, hillside properties in Altadena, older Pasadena apartments, commercial kitchens, small businesses, HOAs, and property managers throughout the San Gabriel Valley.
A local plumber matters most in an emergency. We know that Pasadena and Altadena homes commonly run older galvanized supply lines and clay or cast-iron drains, we know roughly where the main shutoff sits in the area's typical home layouts, and we can be discussing your situation with you directly — not routed through a national call center reading from a script.
We are open 24/7 with no surcharge for nights, weekends, or holidays. The rate you get called out for at 2 a.m. on a Sunday is the same rate as a Tuesday afternoon.
While you are waiting for us, a few quick actions can limit the damage. Call (626) 807-7717 first, then use whichever step below matches your situation.
Shut off the main water valve immediately — this matters more than anything else. If you do not know where it is, it is usually near the street-facing side of the house, close to the water meter.
Stop using every drain and toilet in the house right away. Avoid contact with the water, and do not run the dishwasher or washing machine until we have inspected the line.
Turn the small shutoff valve behind the toilet, at the wall, clockwise until it stops. If it will not turn, shut off the main valve instead.
Shut off the cold water supply valve at the top of the tank, and switch off the gas or electric power to the unit if you can safely reach it.
When in doubt, shut off the main water valve first and figure out the source after. A few minutes of no water beats an hour of active flooding.
When you call, a real person answers — no phone tree, no third-party answering service relaying messages back and forth. We ask what is happening so we arrive prepared for a sewer backup, a drain emergency, or a water heater failure differently, and we give you an honest sense of timing rather than a promised arrival window we cannot guarantee.
Once on site, the priority is always to stop the immediate damage first, then diagnose the actual cause. Some emergencies are fixed the same visit; others need a bigger repair we will explain clearly before starting, with practical options instead of pressure.
A burst pipe in a single-family home is stressful but contained. The same failure in an HOA or apartment building can affect several units at once, and someone needs to manage tenant communication while the repair happens — we work directly with property managers on exactly that. For restaurants and markets, a plumbing emergency during business hours is a health and safety issue as much as a maintenance one, and we treat it with that urgency.
If your property has had more than one emergency in the past year, it is usually a sign of an underlying issue — aging pipes, an undersized line, or a fixture past its service life — worth diagnosing with leak detection before the next call.
In an emergency, you do not have time to vet a stranger. As a Licensed CA Contractor #1055253, we are open 24/7 with no surcharge nights, weekends, or holidays, and a real person answers every call — not a dispatch center. Our 5.0 Google rating across 61 reviews comes from customers who called us in exactly the kind of moment you might be in right now.
When a repair can be handled today, we handle it. When a bigger issue is discovered, we explain it clearly and help you plan. You will know what failed, what we recommend, and how to prevent the next emergency. For urgent issues, call our emergency plumber team. For hidden water problems, start with leak detection. For aging water lines, review pipe repair and repiping.
Yes — a real person answers every call, day or night. For emergencies there's no phone tree and no answering service. Call (626) 807-7717 and we dispatch immediately.
No. Our rate is the same around the clock — no overtime, holiday, or after-hours surcharges anywhere in Pasadena or Altadena.
From our N Hill Ave base we provide fast emergency response throughout Pasadena and Altadena. We'll give you an honest ETA when you call.
Shut off your main water valve, switch off power to any flooded areas, and call us. Quick water shutoff is the single biggest thing that limits damage.
Do not wait for a plumbing issue to turn into water damage, a shutdown, or a bigger repair. Call Plumbers & Rooters Inc now for Pasadena and Altadena plumbing service.
Call Now: (626) 807-7717We dispatch 24/7 — same flat rate day or night, no holiday surcharges. A real person answers every call.